Shipping policy
Shipping Policy
Thank you for shopping with NUVELA SKIN CARE. We are committed to delivering your order safely and as quickly as possible.
Order Processing
Orders are processed on business days, Monday through Friday. Once your order has been processed and shipped, you will receive a confirmation email with tracking information where available.
Delivery Times
Delivery times vary depending on the destination, product availability, and shipping carrier. Estimated delivery times may be displayed during checkout. Please note that these are estimates and delays may occasionally occur due to circumstances outside our control.
International Fulfillment
To provide worldwide delivery, some orders may be fulfilled and shipped by one of our trusted international fulfillment partners. As a result, products within the same order may occasionally arrive in separate packages.
Tracking Your Order
When tracking information is available, it will be sent to the email address provided during checkout. Please allow some time for tracking information to become active after shipment.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your address, please contact us as soon as possible at nuvelagr@gmail.com. Once an order has been shipped, we may not be able to change the delivery address.
Lost or Damaged Orders
If your order arrives damaged or you believe it has been lost in transit, please contact us at nuvelagr@gmail.com with your order number and any relevant photos or information. We will review the issue and assist you with an appropriate solution.
Customs & Import Charges
International orders may occasionally be subject to customs duties, taxes, or import fees depending on the destination country. Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.
Need Help?
For any questions regarding your shipment, please contact us at:
nuvelagr@gmail.com
We aim to respond to customer inquiries within 1–2 business days.
Shipping Policy
Thank you for shopping with NUVELA SKIN CARE. We are committed to delivering your order safely and as quickly as possible.
Order Processing
Orders are processed on business days, Monday through Friday. Once your order has been processed and shipped, you will receive a confirmation email with tracking information where available.
Delivery Times
Delivery times vary depending on the destination, product availability, and shipping carrier. Estimated delivery times may be displayed during checkout. Please note that these are estimates and delays may occasionally occur due to circumstances outside our control.
International Fulfillment
To provide worldwide delivery, some orders may be fulfilled and shipped by one of our trusted international fulfillment partners. As a result, products within the same order may occasionally arrive in separate packages.
Tracking Your Order
When tracking information is available, it will be sent to the email address provided during checkout. Please allow some time for tracking information to become active after shipment.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your address, please contact us as soon as possible at nuvelagr@gmail.com. Once an order has been shipped, we may not be able to change the delivery address.
Lost or Damaged Orders
If your order arrives damaged or you believe it has been lost in transit, please contact us at nuvelagr@gmail.com with your order number and any relevant photos or information. We will review the issue and assist you with an appropriate solution.
Customs & Import Charges
International orders may occasionally be subject to customs duties, taxes, or import fees depending on the destination country. Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.
Need Help?
For any questions regarding your shipment, please contact us at:
nuvelagr@gmail.com
We aim to respond to customer inquiries within 1–2 business days.