Refund policy

Return & Refund Policy

We want you to be satisfied with your NUVELA SKIN CARE order. If you experience an issue with your purchase, please contact us at mailto:nuvelagr@gmail.com.

Returns

You may request a return within 14 days of receiving your order, subject to the conditions below.

To be eligible for a return, the item must be unused, unopened, in its original packaging, and in the same condition in which it was received.

For hygiene and safety reasons, opened, used, or unsealed skincare and cosmetic products cannot be returned, except where the product is defective, damaged, or incorrect.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at mailto:nuvelagr@gmail.com and include your order number and clear photos of the issue.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Please note that the time required for the refund to appear in your account may depend on your bank or payment provider.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

Cancellations

If you wish to cancel an order, please contact us as soon as possible at mailto:nuvelagr@gmail.com. We cannot guarantee cancellation once the order has been processed or shipped.

Contact

For all return and refund requests, please contact:

mailto:nuvelagr@gmail.com